Billing Terms & Conditions

This document outlines the payment and billing practices for Sophie Cape Boutique.

1. Accepted payment methods

• Credit & debit cards: Visa, Mastercard, American Express
• Apple Pay & Google Pay

2. Payment processing

• Payments must be completed at the time of purchase.
• Orders are processed only after full payment is received.
• If a payment fails or is declined, the order will not be processed.

3. Pricing & currency

• All prices are displayed in South African Rand (R / ZAR).
• Prices may change without notice.
• Taxes and duties are calculated at checkout. Delivery is free on all orders within South Africa.

4. Secure payments

We use SSL encryption and trusted payment providers to ensure secure transactions. We do not store your payment details.

5. Refunds & chargebacks

Refunds are handled according to our Refund Policy and Return Policy. If you have a billing issue, please contact us first at sophiecapeboutique@gmail.com.

6. Fraud prevention

We reserve the right to cancel or hold any order suspected of fraud. Additional verification may be required for certain transactions.

7. Contact information

• Store name: Sophie Cape Boutique
• Email: sophiecapeboutique@gmail.com
• Customer service hours: Monday–Friday, 09:00–17:00 (SAST)
• Response time: 1–2 business days