Privacy policy
Privacy Policy
At Sophie Cape Boutique, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, subscribe to our updates, or contact us.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Collection of Personal Information
Sophie Cape Boutique collects certain personal information to provide you with a smooth, secure, and reliable shopping experience.
This may include:
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Full name
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Shipping and billing address
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Email address
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Phone number
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Order details
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Payment-related information
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Customer service messages
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Website usage information, including cookies and similar technologies
We collect this information when you place an order, create or use an account, sign up for marketing communications, contact our customer service team, or interact with our website.
2. Use of Personal Information
We use your personal information for purposes related to operating our online store and providing our services, including:
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Processing, confirming, and delivering your orders
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Handling payments, refunds, and fraud prevention
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Communicating with you about your order, delivery, returns, or customer enquiries
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Improving our website, products, services, and customer experience
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Sending updates, promotions, and new collection information, where you have opted in to receive marketing communications
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Complying with legal, accounting, tax, and regulatory obligations
We only process personal information where we have a lawful reason to do so, including where it is necessary to provide our services, comply with legal obligations, protect our business, or where you have given consent.
3. Sharing of Personal Information
Sophie Cape Boutique does not sell, rent, or trade your personal information.
We may share personal information only where necessary, including:
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With payment providers to process transactions securely
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With delivery and logistics partners to fulfil your order
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With website, hosting, analytics, email, and customer support service providers
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With professional advisers where necessary for legal, accounting, or compliance purposes
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With authorities where required by law or to protect our legal rights, customers, business, or the public
Where we use third-party service providers, we expect them to handle personal information securely and only for the purposes for which it was provided.
4. Security of Personal Information
We take reasonable and appropriate measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
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Secure payment processing
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Restricted access to personal information
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Secure systems and administrative safeguards
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Use of trusted service providers
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Monitoring and improving our data security practices
No online service can guarantee absolute security, but we take reasonable steps to protect the information you provide to us.
5. Retention of Personal Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including order fulfilment, customer service, legal, tax, accounting, fraud prevention, and regulatory requirements.
When personal information is no longer required, we will delete, anonymise, or securely store it where appropriate.
6. Your Rights
Under South African privacy law, including the Protection of Personal Information Act, you may have rights regarding your personal information, including the right to:
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Request access to the personal information we hold about you
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Request correction or updating of inaccurate or incomplete information
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Object to certain processing of your personal information
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Request deletion of personal information, subject to legal or operational retention requirements
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Withdraw consent for marketing communications at any time
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Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, please contact us at:
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, remember preferences, and personalise your shopping experience.
Cookies may also be used for marketing, analytics, and advertising purposes.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and your shopping experience.
8. Marketing Communications
If you subscribe to our marketing communications, we may send you updates about new collections, promotions, offers, and store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
9. International Service Providers
Some of the service providers we use may process or store information outside South Africa. Where this happens, we take reasonable steps to ensure that your personal information is handled securely and in line with applicable privacy requirements.
10. Changes to this Privacy Policy
Sophie Cape Boutique may update this Privacy Policy from time to time.
Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
11. Contact Information
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Sophie Cape Boutique is committed to protecting your privacy and handling your personal information responsibly and securely.