Return Policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.

Return

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all original parts, components, and packaging.
  2. The product has only been handled as necessary to inspect it. Damage caused by improper or careless use is not eligible for return.
  3. Products for which hygiene is important must be thoroughly cleaned before being returned.
  4. Any manufacturing defects must be reported immediately upon receipt.
  5. We reserve the right to charge the customer for any applicable shipping costs.
  6. Returns will be processed within 7 business days after receipt. If the return meets all conditions, the refund will be approved within this period.

We reserve the right to refuse returned items if we believe they have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, please follow these steps to start the return process.

Send an email to:

sophiecapeboutique@gmail.com

Please include:

  • Order number
  • Reason for the return request
  • Photo of the product (if damaged or defective)
  • Customer's first and last name
  • Customer's address

We will then provide you with the correct return address.

Please do not send your return to the sender's address. The correct return address will be provided after your request has been approved.

The customer is responsible for all return shipping costs.

Cancellation Policy

The consumer has the right to withdraw from this contract in accordance with the following provisions if the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

A. Right of Cancellation

You have the right to cancel your order within 14 days from the day on which you, or a third party designated by you (other than the carrier), receive the goods.

As we operate with a highly automated order fulfillment system, orders begin processing immediately after they are placed. Therefore, we cannot cancel or modify orders once processing has started. If your order has already been shipped, cancellation before delivery is not possible.

To exercise your right of cancellation, you must notify Sophie's Cape Boutique by email of your decision to withdraw from the contract.

The cancellation process is considered complete once we have received the returned goods.

The customer is responsible for the return shipping costs.

Orders Already in Transit

As our products are shipped from our international fulfillment center in Asia, delivery times may occasionally be longer due to circumstances beyond our control.

If your order has already been dispatched, cancellation before delivery is no longer possible. Please wait until you receive the package and then follow our return procedure.

To help us process your refund as quickly as possible, please send us your return shipping confirmation and tracking number after dispatching the return.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding any original shipping charges (unless otherwise required by applicable law), within 14 days after:

  • receiving your returned goods, and
  • confirming that the returned items meet our return conditions.

Refunds will be issued using the same payment method used for the original purchase unless another method has been expressly agreed upon. No additional fees will be charged for the refund.

PLEASE NOTE: All approved returns must be sent to our central warehouse in Asia, and return shipping costs are the responsibility of the customer.